Defining the Role
Identifying the Broad Responsibility of the FM Function
by Jack Gosselin

One interesting trend I’ve seen observed relating to the field of Healthcare Facilities Administration is the relatively broad discrepancy between the actual role within an organization and the organization’s perception of required accountabilities. In simple terms, the healthcare facilities manager’s role has evolved out of traditional operational necessity and stakeholders have developed expectations from business priorities.

This becomes apparent during discussions with administrators during the recruitment process. Aside from the technical and operational competencies that are expected, institutions seek a strong business sense, real estate savvy, and a broad based knowledge of technology integration, asset management, and clinical delivery. It is not unusual for organizations to rely heavily on the facilities management role to lead facility master planning efforts, implement emergency preparedness, adapt to clinical market strategies, and design hospitality initiatives. These responsibilities are expected in conjunction with the core plant operations, compliance, and construction accountabilities.   

My suggestion to define the role is take a look from the top down or the outside in. Determine the core functions, but also look at the position’s repeated involvement in non-traditional tasks. More responsibility and increased leadership scope in management is positive; although make sure the incumbent is comfortable with the charge. Make certain the individual has identified customers and learned the processes and outcomes expected from the leadership team. Additionally, they should seek the input to formulate strategies that will provide the desired outcomes from sources familiar with these assignments.

It is critical facilities management leaders work productively and, more importantly, the individual knows what the organization is seeking of them. There can exist a disconnect, and when it exists, frustration throughout the entire organization will develop. Strive to define all the components and accountabilities of this critical role and make certain the current or perspective new hire has the complete understanding of the organization’s expectations.